Privacy & Cookie Policy

This Privacy & Cookie Policy explains how we collect, use, and protect your personal information when you use our website. We are committed to protecting your privacy and handling your data transparently and securely, in accordance with UK data protection law.

Who We Are

Wyvern Organ Builders Ltd know also as Wyvern Organs is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This means we are responsible for deciding how and why your personal information is processed.

If you have any questions about this policy or how we use your data, you can contact Wyvern Organ Builders Ltd by phone, email, or by writing to our registered address.

Information We Collect

We collect personal information that is relevant and necessary to provide our organ building, restoration, maintenance, and related specialist services. This may include:

• Name and contact details (such as email address, postal address, telephone number)
• Billing and payment information (for invoices and online orders)
• Project-related information, including site details and technical requirements where relevant
• Technical information, including IP address, browser type, operating system, access times, and referring URLs
• Any information you provide when contacting us by phone, email, text, or via our website

We collect most of this personal information directly from you.

How We Use Your Information

We use your personal information to:

• Provide, manage, and deliver organ building, restoration, repair, maintenance, and consultancy services
• Prepare quotations, manage projects, and fulfil contractual obligations
• Process orders, invoices, and payments
• Communicate with you about projects, services, enquiries, or orders
• Send newsletters or updates where you have subscribed (you can unsubscribe at any time)
• Administer, maintain, and improve our website
• Monitor usage patterns and troubleshoot technical issues

We do not sell, rent, or trade your personal information to third parties.

Emails and Marketing

Any emails sent by us will only relate to:

• Services or products you have agreed to receive, or
• Newsletters or updates you have previously subscribed to

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to deliver our specialist services, including:

• Payment providers and fraud-prevention services
• Specialist organ carriers, logistics providers, or contractors involved in the transport, installation, or servicing of instruments
• Delivery partners such as Royal Mail or other couriers, for dispatching parts, materials, or documentation
• Professional advisers where required (such as accountants or insurers)

All third parties are required to handle your information securely and in accordance with data protection law. We do not allow third parties to use your data for their own marketing purposes.

Payment Security and Fraud Prevention

For credit and debit card transactions, we may validate your name, address, and other supplied details against appropriate third‑party databases to help prevent unauthorised use of payment methods. By using our website and placing an order, you consent to these checks being carried out.

All personal information is treated securely and processed in accordance with applicable data protection laws.

Technical Data and IP Addresses

We may use IP addresses to:

• Analyse trends
• Administer the website
• Track user movement in aggregate form
• Gather broad demographic information

IP addresses are not linked to personally identifiable information. Our web servers automatically log standard access information (such as browser type, access times, pages requested, and referral URLs) for system administration, security, and troubleshooting purposes. This information is not shared with third parties.

Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to or restrict how we process your information

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website uses cookies to improve functionality and ease of use. Cookies help us recognise returning visitors and remember preferences where appropriate.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how certain parts of the website function.

Links to Other Websites

Our website may contain links to external websites and resources provided by third parties. These links are provided for your convenience only. We have no control over the content or privacy practices of those websites and accept no responsibility for them. We recommend that you review the privacy policies and terms of use of any third‑party websites you visit.

Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in law or how we operate. Any updates will be posted on this page. If you have any questions about this policy or how we handle your personal information, please contact us.